Scottsdale, Arizona-based ServiceElements, dedicated to helping companies gain a competitive advantage through improved levels of customer service, today announced that is expanding its ability to serve the aviation industry through the addition of three people.

"With the softening economy, many in our industry realize that high customer service levels are critical for ensuring that whatever business there is, walks through their doors rather than the competitions'", said ServiceElements president and CEO, Bob Hobbi. "As a result, we have been gearing up to help those that want to have resiliency now as well as an advantage as things rebound in the future.

"Our clients will greatly benefit from the extensive industry knowledge and experience that all three of these professionals bring to us. We're better positioned than ever before to help any sector within the business aviation industry improve their operations through the effective application of service skills in working with both internal and external customers."

Joining ServiceElements as facilitators and strategists are:

John F. Rahilly has nearly 30 years of experience in the aviation industry. He was president of KC Aviation prior to its sale to Gulfstream Aerospace. During his tenure there, KC Aviation received Pro-Pilot Magazine's "Best Completion Center Award" for 5 consecutive years. John has also held senior management positions with BBA Aviation Inc. the parent company of Signature Flight Support and Dallas Airmotive and most recently as vice president, sales and marketing for the national service centers of Dassault Falcon Jet. He is a member of the National Business Aviation Association (NBAA), Professional Aircraft Maintenance Association (PAMA) and the National Air Transportation Association (NATA).

Lisa Schmitt has more than 20 years experience in general aviation. From 1998-2003, she served as program manager for service excellence training for FlightSafety International, a Berkshire Hathaway Company training over 65,000 aviation professionals annually. In this capacity, she developed and conducted customized service and team-building training programs for Fortune 500 companies as well as multiple in-house locations. Additionally, Lisa was product marketing manager of Falcon training during her 13 year career with FlightSafety's Learning Center in Teterboro, New Jersey, increasing sales, fostering communication, and long-term customer relationships. Prior to marketing, Lisa was a scheduler for the Teterboro Center's simulator training programs. A graduate of Wesleyan University in Middletown, Connecticut, she is a certified flight instructor and is fluent in Spanish.

Anthony Palombo has 19 years of experience in the aviation industry, specializing in training programs, policy development, aircraft cabin configuration, and safety and regulatory compliance. Prior to joining ServiceElements, Anthony held a number of positions with US Airways, including manager of cabin safety, safety and regulatory compliance, inflight compliance, inflight systems analyst and training specialist. He also served as co-chair of the Air Transport Association's Cabin Operations Committee. Anthony holds a bachelor's of science degree in marketing from Indiana University of Pennsylvania, and a master's in organizational leadership from Geneva College.

Press release issued by Executive Jet Management.